The Operations Department oversees and coordinates the Foundation’s administrative and organisational processes.

Its role is to ensure the efficiency of all the Foundation’s functions, by fostering an organisational culture geared towards continuous improvement and helping put the trust-based approach into practice.

This also involves ensuring transparency, compliance with regulatory requirements, adherence to processes and the empowerment of human resources.
The Department also manages relations with the consortium company PR.I.S.MA – Progetti Innovazione Soluzioni Management S.c.r.l.

A close focus on quality  and continuous improvement underpins FCSP’s commitment to maintaining, updating and improving the certified management systemswith which it has equipped itself. This involves identifying the policies and objectives of the certification systems, as well as the functions responsible for implementing them, so as to be able to supervise their work and determine what staff training is needed to ensure the smooth running of the management systems.
These activities culminate in the review and validation of management system reference documents for submission to the competent bodies, who are kept constantly up to date with the goals achieved. One of the department’s functions is to receive and process suggestions and requests made by staff with regard to development opportunities, with a view to achieving small positive changes that lead cumulatively to significant improvements in efficiency, quality and performance.

The department acts by synergistically integrating a broad range of competences, divided across specific offices.

Cost Management

Cost Management is responsible for monitoring trends in economic variables connected with the organisation’s management and its grant-making. It acts by setting and measuring performance indicators and organising targeted reports. It is a reference point for introducing new measurement systems and providing staff with information and training, with a view to specialising and simplifying the day-to-day running of institutional activity.

It acts as a link and interface between FCSP units and PR.I.S.MA – Progetti Innovazione Soluzioni Management S.c.r.l. in connection with the services provided by the latter (e.g. purchasing, IT, legal).

Internal Audit

Internal Audit conducts audits of the organisation’s main processes in order to monitor the effectiveness of the Foundation’s control systems, with regular sample-based audits in the main areas of operation. It also oversees the operation of internal processes with a view to ensuring efficient management and facilitating continuous improvement.

It supports the governing bodies responsible for internal control (Board of Statutory Auditors and Supervisory Body in accordance with Legislative Decree No. 231/2001) in the performance of its supervisory activities, as well as the functions responsible for maintaining the certified management systems in the conduct of internal audits.

It provides support and advice to other internal functions in the drafting and/or revision of internal regulations and procedures.

Human Resources and Organisation

Human Resources and Organisation manages and coordinates the organisation, growth, development and continuous empowerment of staff, including the search, selection and recruitment of new resources. By determining internal requirements and analysing changes in external context, it manages training initiatives aimed at developing both technical skills and soft skills.

It takes care of the Foundation’s internal communication, with a view to promoting and reinforcing team spirit, a sense of belonging and the process of learning and cross-cutting understanding of the Foundation’s work.

Secretariats

The Secretariats support the Heads of Department and Heads of Goal with planning and organising their routine and non-routine activities, while also organising meetings, managing diaries and handling incoming and outgoing calls.
They work alongside the various FCSP units in an important coordinating role.

Administration, Budget and Financial Reporting

Administration, Budget and Financial Reporting manages the activities involved in drafting the budget and financial statements, overseeing the fulfilment of tax obligations and managing the administrative side of grant-making and the initiatives supported by the Foundation. It supports the institutional sector with the administrative management of projects, from the receipt of grant applications to the administrative control of expenses incurred within the framework of funded initiatives, and monitors the fulfilment of tax obligations. It takes care of updating institutional processes and procedures, with interventions aimed at standardising approaches to project design and tools, with a special emphasis on simplifying the administrative relationship with beneficiary bodies, thereby helping translate the trust-based approach into tangible benefits.